Connecting Talent to opportunity

Connecting Talent to opportunity

Service Desk Advisor

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Job Description:

Service Desk Advisor needed in Islington paying £19.06  per hr - Reference: RQ681328

This is a full time role on a temporary basis 

This role will involve:

  • Manage incidents and requests in line with the agreed incident management and request fulfilment processes and local procedures.
  • Provide remote assistance over the phone and advice to users through instant messenger and through the use of remote support tools such as Dameware.
  • Assist with issuing and resetting passwords using agreed procedures to maintain system security.
  • Proactively keep users informed throughout all stages of all processes by phone, email, and instant messenger.
  • Encourage and support users to use self-service systems to log, update, chase, receive updates and cancel calls.
  • Escalate calls to the First Line Manager, Second Line Support and Application Support as required.

If you are interested in the role, please email your CV to [email protected] quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared

  • Job Type

    Temporary, Full Time

  • Work Authorisation

    No

  • Industry Sector IT & Internet