Connecting Talent to opportunity

Connecting Talent to opportunity

Surge and Rapid Response - Administrative Officer (Apprenticeship)


Job Description:

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

At HMRC we have a vital purpose. We help people pay their tax and provide financial support to families and individuals. We make sure money is available to fund the UK’s public services such as hospitals and schools. We make it easy to get tax right and hard to bend or break the rules.

Job description

Are you great with people, enthusiastic and a team player?

If this sounds like you, then you could be just the person we’re looking for to join us in the Surge and Rapid Response Team (SRRT).

SRRT is an innovative and unique team, providing rapid and planned response to support the Civil Service in times of emergency, crisis or unusually high peaks in work.

Based in HMRC, you and your team could be deployed locally or to other parts of the UK and in some circumstances deployed internationally to support other government departments abroad. A key part of the job will be customer service and administration work, but this will vary depending on the nature of your deployments.

Tasks that you could work on include:

• speaking with and helping the public, mostly over the phone but sometimes face-to-face.
• data processing.
• collaborating with other government departments including Border Force and the Foreign and Commonwealth Office.
• assisting high-profile “rapid response” deployments, which could include major news events.

As you’ll be working with different government departments, you may be required to move quickly between working with different systems and processes. Your duties will vary and change frequently dependent on deployments, with the occasional need to work away from home.

No previous experience is necessary as we’ll provide full training. It’s your enthusiasm, helpful manner and willingness to learn that we need. You'll join a friendly and welcoming team, who will help you reach your potential.

Please note: The reason we are launching this recruitment campaign across all locations is to ensure we have sufficient resources available for the future to cover our recruitment needs for the next 12 months. Candidates will be asked for location preferences in their application. Where this is not a role available in a specific location, candidates will be placed on a merit list for future opportunities.


You’ll also be enrolled onto the Level 3 Operational Delivery Apprenticeship scheme. It’s a fantastic way to learn while you earn, build valuable skills and gain a recognised qualification.

Note: You will need to hold GCSE Grade 4 (formerly C) or equivalent in English and Maths. If not, you will be required to complete a Functional Skills Level 2 qualification in both subjects as part of the apprenticeship.

If you are currently completing or have completed any other apprenticeship or further education programmes, we will need to check your eligibility for this apprenticeship scheme. Please email our recruitment team to discuss.


In order to be successful in SRRT, you’ll be:

• an excellent communicator with a high standard of customer service skills.
• highly motivated and able to work with minimum supervision.
• a positive thinker.
• able to solve problems.
• able to work in a dynamic environment, with the flexibility to move quickly between tasks.

HMRC are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

  • Job Type

    Permanent, Full Time

  • Work Authorisation


  • Industry Sector Public Sector & Services
  • Years Experience

    Less than 1 year