Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Meeting Service Associate - French speaking

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Job Description:

Associate/Senior Associate Customer Meeting Service French

LOCATION: CORK, IRELAND

Req: EU/UK Passport or Irish Stamp 4

Language capabilities: English & French

Key Responsibilities for CMS Analyst:

The key activities supported by the team include:

  • Gain experience and build knowledge on CMS Operational Activities through execution of HCP contract to pay processes for the assigned country.
  • Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs
  • Ensure compliance with data capture requirements
  • Demonstrate excellent communication & change management skills with stakeholders at multiple levels.
  • Lead medium sized projects
  • Create, deliver and support end-user training on new functionality or frequently asked questions, including updates to reference documents, job aids, and SOPs
  • Engage with SMEs and Continuous Improvement Forums within CMS Operations
  • Support with Data Management and Authentication Process activities
  • Support with system development, bug fixes and technical enhancements
  • Design, validate & deliver business processes, through multiple media – including process mapping, Swimlane creation, PowerPoint summary and formal documentation
  • Have an in depth understanding of the system & end to end CMS business process
  • Manage changes to Dashboards requested or required by Ops Teams, ensuring that they are optimised for operational efficiency and based on best practice.
  • Governance of CMS templates to oversee the publication of templates to Production in addition to supporting the operational teams with complex draw looping requirements.

Personal attributes

  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Language capabilities both in English & French
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer or stakeholder needs, managing their expectations effectively
  • Ability to work in local/regional/global team environment and communicate effectively with internal business partners from the French-speaking countries
  • Experience in working in a business integration capacity
  • Experience working with the following systems would be an advantage: Salesforce, SAP, MS Office, MS Project & Visio, Jira.
  • Extensive knowledge and experience of end-to-end CMS processes and systems

Qualifications

  • Bachelor’s Degree*
  • 3+ years’ relevant experience
  • Fluency in English + French
  • IT, Project Management or Training qualification would be an advantage
  • Job Type

    Permanent, Full Time

  • Work Authorisation

    No

  • Industry Sector Health, Nursing

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