Associate/Senior Associate Customer Meeting Service French

LOCATION: CORK, IRELAND

Req: EU/UK Passport or Irish Stamp 4

Language capabilities: English & French

Key Responsibilities for CMS Analyst:

The key activities supported by the team include:

• Gain experience and build knowledge on CMS Operational Activities through execution of HCP contract to pay processes for the assigned country.
• Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs
• Ensure compliance with data capture requirements
• Demonstrate excellent communication & change management skills with stakeholders at multiple levels.
• Lead medium sized projects
• Create, deliver and support end-user training on new functionality or frequently asked questions, including updates to reference documents, job aids, and SOPs
• Engage with SMEs and Continuous Improvement Forums within CMS Operations
• Support with Data Management and Authentication Process activities
• Support with system development, bug fixes and technical enhancements
• Design, validate & deliver business processes, through multiple media – including process mapping, Swimlane creation, PowerPoint summary and formal documentation
• Have an in depth understanding of the system & end to end CMS business process
• Manage changes to Dashboards requested or required by Ops Teams, ensuring that they are optimised for operational efficiency and based on best practice.
• Governance of CMS templates to oversee the publication of templates to Production in addition to supporting the operational teams with complex draw looping requirements.

Personal attributes

• Ability to handle complexity and utilize analytical skills, with attention to detail
• Ability to proactively & effectively analyse & resolve problems
• Language capabilities both in English & French
• Ability to effectively prioritize and complete key tasks and deliverables
• Able to respond flexibly and empathetically to customer or stakeholder needs, managing their expectations effectively
• Ability to work in local/regional/global team environment and communicate effectively with internal business partners from the French-speaking countries
• Experience in working in a business integration capacity
• Experience working with the following systems would be an advantage: Salesforce, SAP, MS Office, MS Project & Visio, Jira.
• Extensive knowledge and experience of end-to-end CMS processes and systems

Qualifications

• Bachelor’s Degree*
• 3+ years’ relevant experience
• Fluency in English + French
• IT, Project Management or Training qualification would be an advantage