£34,404 - £44,932
This role can be based in Leeds, Newcastle, Edinburgh or Telford. We offer a hybrid working model that allows you to work between home and office locations, giving you greater flexibility about where and when you work. Occasional travel to other sites will be required.
This is an exciting role in a new team, with the Infrastructure Engineer having responsibilities for the successful operation of multiple diverse services and applications. You will work closely with 3rd party suppliers, technical delivery groups within HMRC CDIO and HMRC Customer groups.
Managing the services in the cloud will be an essential contribution to HMRC transformation and future operating model, by ensuring service reliability and continuity as the landscape changes.
As a cloud infrastructure engineer you will design, build, manage and support the cloud infrastructure services that underpin all internal user services and services to the public.
This role reports to the Senior Infrastructure Engineer and is primarily focused on the Azure and AWS platforms.
Working in a small team of infrastructure specialists and engineers, you will support and maintain infrastructure solutions and services as directed and according to departmental policy.
You will :
- have previous experience working with cloud environments, and carrying out a range of technical maintenance tasks
- Have a good understanding of service management best practice and methodology
- Have a detailed understanding of all aspects of design and maintenance in cloud environments
- Be able to assess and articulate risks, documenting and taking necessary remediation actions in agreement as directed
- Be responsible for defined subscription/accounts including all applicable ITIL processes
- Conducting life-cycle management for all cloud assets
- Carry out agreed operational procedures, including infrastructure configuration, installation and maintenance
- Manage of security and currency within the operating system
- Manage usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of assets including licences and certificates
- Be responsible for availability and capacity management including analysing and forecasting in line with expected cloud migrations
- Proactively respond to incidents, ensuring relevant prioritisation and detail to allow effective investigation
- Ensure all changes are carried out in accordance with HMRC standards
- Control and reduce risk through the introduction of changes/improvements
- Impact changes across subscriptions and accounts as a result of project deliveries
- Advise on opportunities for service improvement and cost reduction
- Take technical ownership of problems and proactively resolving technical issues
- Ensure security of CSG cloud environments and appropriate access controls
- Us appropriate tools to collect and report on load and performance statistics
- Identify operational problems and contributes to their resolution
- Collaborate in reviews of work with others as appropriate
- Work with and support third parties to provide infrastructure services
- Be able to design, code, verify, and test moderately complex programs/script
- Experience in Cloud Management
- Organised, methodical, resilient and approachable with strong communication skills, strong attention to detail and the ability to work under pressure
- Ability to build influential relationships across the organisation and with suppliers
• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service pension.
Permanent, Full Time
- Industry Sector Public Sector & Services