Infrastructure Engineer - Up to £50,000 DoE - Birmingham (Hybrid) - UK Based

Ideal Candidate: 
As an experienced Infrastructure Engineer, you should have detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in in a hands-on technical support role, coupled with a high-level of technical knowledge and experience of IT Infrastructure technologies in enterprise-level deployments.

Working knowledge of any of the following technologies – VMware VDI, Exchange, O365, Unix/Linux or Enterprise Backup and Storage platforms would be beneficial.

The role requires you to have the ability to troubleshoot complex, technical, multi-site and multi-discipline incidents and problems. You will require experience of working in a large multi-client solution provider with a rapidly expanding customer base, ready to provide out-of-hours support as required or on a rota basis.

You should be able to demonstrate detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in in a hands-on technical support role. Certification from major vendors (Microsoft, VMware etc.) at a minimum of associate/professional level is expected.

Although not mandatory, an ITIL certification and experience of working within the framework would certainly be preferred.

The Position: 
This role is expected to provide BAU operational support across a wide range of customer infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained.

You will be responsible for:

• Supporting the managed services team in the advanced troubleshooting of incidents within customer environments.
• Managing incidents and problems appropriately within agreed service levels.
• Perform technical root cause analysis on reoccurring incidents or major incidents.
• Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
• Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times.
• Ensure technical documentation is completed and updated to professional standards.
• Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
• Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.
• Contribute to delivering technical excellence across the wider Infrastructure team.
• Delivery of project-related tasks such as the installation and configuration of new equipment.
• To input into the design and implementation of new network platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.)

This is an urgent requirement and if you would like to know more around this opportunity please apply directly or contact me at [email protected]