Connecting Talent to opportunity

Connecting Talent to opportunity

Support Analyst - Roles and Access

Expired

Job Description:

Please apply before Wednesday 12th October at 11:55pm -

Salary is £27,650 plus benefits, 27% pension, 3 days a week working from home and more.

 

About HMRC

 

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

 

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

 

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

 

About the Team

 

Mobility and Workplace Services (MWPS) is a key interface between Chief Digital Information Office (CDIO) and the wider HMRC estate.

 

We innovate, design and build IT services and ensure they are implemented across HMRC at the right time and that they are monitored effectively. We enable/support customers to utilise tools which contributes to HMRC achieving the ambition to become one of the most digitally advanced tax administrations in the world.

 

We resolve issues (detected and reported) and strive to maintain our high standard of customer service. Our focus is on ensuring consistent and excellent employee experience, putting our customers ‘at the heart of everything we do.

 

The Roles and Access Team are responsible for the management and governance of identities, IT access provisioning and running the service catalogue.

 

Job Description

 

As an Analyst you will receive direction from Senior Analysts and Managers through task-based delivery scheduling.

 

The role includes reviewing and answering all staff queries and participating in team and systems reviews. The Analysts are the first point of contact and must maintain a consistently high customer service.

 

Responsibilities

 

  • Act as a first point of contact for our team mailbox queries and incidents, answering those within remit and advancing complex work.
  • Investigate business as usual needs/problems and assist in recommendations of service improvement and business solutions.
  • Manage change requests and maintain accurate audit records.
  • Collate team performance data & statistics for presentations at the Senior Leader Team Hub.
  • Undertake monthly reviews and report on identities, user profiles, permissions and adhere to service catalogue governance to meet audit requirements.
  • Attend face to face meetings to discuss project requirement and ability to raise issues should they arise and comes into play when we return to the office.
  • Maintain stakeholder relationships.

 

Essential Criteria

 

  • Awareness or understanding of user experience analysis and its principles.
  • Good interpersonal skills and confidence dealing with a large range of user queries.
  • Ability to manage own time and show initiative.
  • Ability to respond and adapt accordingly to changes in customer/user services.
  • Awareness of Microsoft Office 365 tools.
  • Demonstrate working examples of Office Suite.
  • ITIL Foundation certificate or be willing to work towards this.
  • Open to learning the processes, governance and management of supplier identities.

 

Please reach out to me if you have any questions and follow link to application form to apply.