Major Incident & Problem Manager
- by Agile Recruit
- Location Birmingham, UK
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Salary
£50,000 - £55,000 / year
566 days ago
Job Description:
Major Incident & Problem Manager - £55,000 Base Salary + 10% Bonus
Overview:
The primary purpose of the Major Incident & Problem Manager is to effectively manage the communication and the resources to ensure that critical events are brought to a satisfactory resolution and business continuity is maintained.
The Role:
This is an urgent requirement and if you would like to know more around this opportunity please apply directly or contact me at [email protected]
Overview:
The primary purpose of the Major Incident & Problem Manager is to effectively manage the communication and the resources to ensure that critical events are brought to a satisfactory resolution and business continuity is maintained.
The Role:
- Exemplary written English and time-keeping skills
- Strong senior stakeholder management skills
- Working understanding of ITIL principles and concepts
- Experience of working for a managed service provider
- IT literate with a working understanding of networking, server, storage, security, backup and virtualisation principles and concepts
- Capable of asking the 'right' questions to facilitate IT troubleshooting of desktops, laptops, mobile devices, applications, and core infrastructure
- Previous experience in implementing major incident and problem management processes and obtaining cultural buy-in
- Serving as the primary point of contact throughout the lifecycle of Major Incidents and Problems
- Leading and coordinating conference bridges or war rooms as required
- Coordinating resources needed to troubleshoot, communicate, and/or make decisions to resolve a Major Incident or Problem
- Overseeing end-to-end Major Incident and Problem investigation
- Authoring and managing known-error database
- Maintaining communication with resolver groups for status updates and additional information
- Ensuring that internal and external communications about a Major Incident and Problem are completed in a timely manner
- Updating agreed channels and email distribution lists with notifications of updates and resolution
- Creation of Major Incident and root cause analysis reporting
- Educating IT staff on the major incident management process
- Attending CAB meetings
This is an urgent requirement and if you would like to know more around this opportunity please apply directly or contact me at [email protected]
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Job Type
Permanent, Full Time
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Additional Salary Info
10% Bonus
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Work Authorisation
United Kingdom
- Industry Sector IT & Internet