Job description

We are looking for great people who are looking to join a thriving business with great benefits and a genuine progression/ development opportunity! If you feel this is you and can impress the customers with your above and beyond customer service skills, we would love to hear from you!

Our client are a contractor accountancy firm who are, due to growth, seeking customer service advisors to join their award winning Customer Care department.

This isn’t a call centre-based role, this position sits within a close-knit team, working alongside likeminded individuals who all share the same goal – customer satisfaction. Ideally you will have experience in an office environment/ contact centre dealing with inbound and outbound calls.

Our client can be flexible with hours and shifts, including hybrid working (2 days a week from home 09:00 - 18:00)/ condensed hours to work a 4 day week (10 hours shifts across 4 days)/ early/ later starts! They offer a great work life balance for their staff.

The Role

• Be the first point of contact for any inbound enquiries via telephone and email
  · Resolve new and existing customer queries quickly and efficiently
  · Supporting new customers through the learning curve of setting up their own business or being employed through an Umbrella company
  · Have customer satisfaction at the forefront of your mind at all times, during each correspondence
  · Working to achievable team related KPI’s based on query response times

The Candidate

• Is a naturally confident communicator with great people skills
  · Able to prioritise tasks accordingly based on importance
  · Is driven and enthusiastic towards customer satisfaction
  · Has proven experience in delivering fantastic customer service, either in an office based or face to face environment
  · Is keen to develop a career within customer service
  · Knowledge of recruitment agencies and contractor payroll is highly desirable, but not essential

Salary + Benefits
A generous base salary of £22,500 is available for this role. The business is proud of their Gold Level Investors in People status, and this is clear in how they treat their staff, through personal and professional incentives.

There’s no requirement to work weekends or Bank Holidays in this role, the working hours are 9am-6pm Monday to Friday.

Other benefits start from including 23 days holidays plus Bank Holidays PLUS your birthday! A great company pension, free on-site parking, fully funded study support, ample opportunity for career development, annual appraisals and salary reviews (every February), regular team building events and treats, and much, much more!