French Customer Services Officer - Bradford
We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance but also your personality matter to us, without regard to gender, age, origin, sexual orientation, disability or belief. We beleive careers develop from opportunities.
What you can expect
We are recruiting for a number of roles within the European Customer Service Hub.
o In this key role, you will be responsible for: providing first line customer service support to a range of our customers within the EMEA region. This includes order creation, preparation, check and validation for an allocated portfolio of customers.
o The use of SAP, E-Commerce and other IT tools will be a regular feature of the role.
o You will liaise with internal departments and external suppliers to resolve any customer queries and you will take corrective steps when issues arise.
o You will also inform relevant sales representatives of any issues with customers, deliveries, or credit/accounts receivable.
o A key challenge of the role will be gathering customer / market intelligence to support future business growth.
o There may also be opportunities to travel within the region to develop customer relationships.
What we expect
o A minimum of 5 GCSE's at Grade C / Level 5 (or equivalent), you will also be fluent to a business level in French
o A customer service professional with excellent interpersonal skills.
o You will also be used to contributing ideas to successfully develop processes as well as yourself.
o Experience of Microsoft Office suite as well as at least one of the following: ERP, CRM packages and e-commerce solutions is expected.
o A team player with experience of working in a diverse, multidisciplinary team.
Working area: Sales
Working hours: Full-time
Contract type: Permanent