Our client is a leading travel company who specialises in delivering the very best touring and cruising holidays for their customers. The company continues to grow and is now on the lookout for a new recruit to join their team and be part of this success story.
Our client is recruiting for a Contact Centre Manager who is responsible for driving passenger growth and revenue generation through multiple sales channels which includes direct bookings and those made via travel agents. The successful candidate will have knowledge of inbound and outbound sales, resolving customer issues satisfactorily and influencing customer loyalty.
Key attributes of the role.
Qualifications and experience.