Connecting Talent to opportunity

Connecting Talent to opportunity

Surge and Rapid Response - Administrative Officer (Apprenticeship)

Expired

Job Description:

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. 

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

The Surge & Rapid Response Team (SRRT) was created following a challenge from the Cabinet Office to find innovative ways to improve operational resilience across all government departments. SRRT helps departments to successfully manage predictable peaks in demand for services and respond to unexpected crises across the Civil Service.

SRRT sits within HMRC, but our work extends across all government departments, including but not limited to, Home Office, Department for Work and Pensions, Foreign. Commonwealth and Development Office and many more.

In SRRT we pride ourselves on delivering exemplary customer service to all government departments we support.  We are an adaptable, skilled and flexible team who can deploy our staff where and when they are needed the most, often at short notice. This would mean, at times working away from your home location to anywhere in the UK and in some circumstances deployed internationally to support departments abroad.

Diverse perspectives and experiences are critical to our continuing success and we welcome applications from candidates with the experience, skills and who can commit to the flexibility requirements needed to perform this role.

Job description

SRRT are looking for flexible frontline operational staff to carry out various functions Civil Service-wide.

You will provide exceptional customer service to our customers and work in a flexible and changing environment, managing priorities where required. The work you will complete will be varied and provide the opportunity to enhance and develop skills within the Operational Delivery Profession.   

Tasks may include:

  • inbound telephony on customer helplines, at times this may also require outbound calls to customers
  • case work and data processing, using a variety of Civil Service IT systems
  • face to face engagement with the public, for example Passport Control with Border Force
  • responding swiftly to priority work requiring fast-paced training or travel abroad or within the UK, at short notice

No previous experience is necessary as full training will be provided. It’s your enthusiasm, helpful manner, and willingness to learn and be flexible that we are looking for. You’ll join a friendly and welcoming team, who will help you reach your potential.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question.

Person specification

Before applying, please consider the following requirements essential to this role.

  • Need for flexibility – This is a key requirement for this role. You may be required to change deployment at short notice, and this may involve working in other government buildings away from your home location anywhere in the UK and potentially, if needed to government departments abroad.
  • Travel – Due to requirements for working away from your home location, you will need to be able to travel locally, nationally, or abroad, sometimes a short notice. All travel and accommodation will be paid for.
  • Types of deployments – Work will be varied and will include telephony, case work and face to face engagement with the public.

Apprenticeship

You will be enrolled onto the Level 3 Operational Delivery Apprenticeship Programme. You will build valuable skills and gain a recognised qualification, whilst also being employed.

You will need to hold GCSE Grade 4 (formerly C) or equivalent in English and Maths. If not, you will be required to complete a Functional Skills Level 2 qualification in both subjects as part of the apprenticeship.

When you join our team as an apprentice, you’ll be expected to stay in post until you complete your apprenticeship.

If you are currently completing or have completed any other apprenticeship or further education programmes, we will need to check your eligibility for this apprenticeship scheme. Please email our recruitment team to discuss.

Security Clearance

Once you start your role with SRRT, you will be required to obtain Security Check (SC) clearance. For this you will normally need to meet the minimum UK residency period, which is 5 years. Until you gain SC clearance, there may be restrictions on your ability to participate on some deployments.

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment. 

Question and answer session

We will be hosting a virtual question and answer session where you can find out more about the application process and what it is like to work in the SRRT.

This will take place on 28 November 2022 at 1.30pm. To book your place please visit Surge and Rapid Response Team Recruitment Q&A registration

Further information about the role is available in the candidate pack attached at the bottom of the page. Please read it before applying to this role.

HMRC are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

  

  • Job Type

    Permanent, Full Time

  • Work Authorisation

    No

  • Industry Sector Public Sector & Services
  • Years Experience

    Less than 1 year