Connecting Talent to opportunity

Connecting Talent to opportunity

Client Representative fluent German (Hybrid)

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Job Description:

  • Provide prompt and efficient support to our customers within agreed SLAs, responding to requests for support via email, chat and phone
  • Pro-actively seek solutions to customers’ problems, collaborating with other teams as needed
  • Achieve target levels of customer satisfaction and first contact resolution
  • Communicate in a friendly, positive and professional manner
  • Conduct manual fraud reviews and identify emerging fraud trends
  • Identify opportunities to improve our processes and implement solutions
  • Work closely with other teams like Collections, Payment Operations and Customer Success to improve customer experience and resolve operational issues
  • Provide input to the Product / Tech roadmap based on customer feedback

Who we’re looking for

  • Fluent in English and German, excellent verbal and written communication
  • Experience in a customer facing role 2+ years
  • Strong problem-solving skills and attention to detail
  • Desire to go above and beyond for customers
  • Strong organizational skills and ability to prioritise
  • Job Type

    Permanent, Full Time

  • Work Authorisation

    United Kingdom

  • Industry Sector Finance
  • Years Experience

    2+ years

  • Career Level

    Experienced (Non-Manager)

  • Educational level

    'A' level/Higher or equivalent

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