Client Representative fluent German (Hybrid)
- by Bespoke Recruitment
- Location Paris, France
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Salary
€34,000 - €36,000 / year
491 days ago
Job Description:
- Provide prompt and efficient support to our customers within agreed SLAs, responding to requests for support via email, chat and phone
- Pro-actively seek solutions to customers’ problems, collaborating with other teams as needed
- Achieve target levels of customer satisfaction and first contact resolution
- Communicate in a friendly, positive and professional manner
- Conduct manual fraud reviews and identify emerging fraud trends
- Identify opportunities to improve our processes and implement solutions
- Work closely with other teams like Collections, Payment Operations and Customer Success to improve customer experience and resolve operational issues
- Provide input to the Product / Tech roadmap based on customer feedback
Who we’re looking for
- Fluent in English and German, excellent verbal and written communication
- Experience in a customer facing role 2+ years
- Strong problem-solving skills and attention to detail
- Desire to go above and beyond for customers
- Strong organizational skills and ability to prioritise
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Job Type
Permanent, Full Time
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Work Authorisation
United Kingdom
- Industry Sector Finance
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Years Experience
2+ years
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Career Level
Experienced (Non-Manager)
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Educational level
'A' level/Higher or equivalent