Connecting Talent to opportunity

Connecting Talent to opportunity

Income Recovery Assistant


Job Description:

Income Recovery Assistant based in Islington and the rate is up to £14.58 per hr PAYE

This is a full time role working on a temporary contract.

Employer Reference:                  RQ737984

This role will involve: 

  • To be responsible to the Team Leader, for the provision of administrative and support services to the Rent Arrears Team.
  • To undertake rent arrears recovery work by monitoring and taking action up to and including the service of a Notice Order Seeking Possession when required.
  • To ensure that all computer systems are constantly updated and reflect the accurate position of all arrears recovery activity.
  • To undertake initial interviews with tenants and their representatives regarding income recovery matters. Including liaising with other agencies or departments on the tenant's behalf.
  • To deal with tenants' rent queries and making arrangements with them to clear arrears.
  • To undertake home visits in order to assist tenants as required in line with Income recovery procedure
  • To give general advice to tenants about their claim for housing benefit, payments, DWP deductions, transfers with arrears, garage & parking arrears and any income related issues. To forward any tenancy related issues to the Tenancy Management team when bought to their attention eg death notifications from Housing Benefits section.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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