As an Interaction Designer with Digital Live Services, you’ll work in a multidisciplinary team, alongside user researchers, designers, performance analysts and technology experts. Your role will be to design inclusive and accessible products that are part of end-to-end services across HMRC and government.

As an Interaction Designer, you’ll determine the best way for users to interact with services, the overall flow and individual design elements.

You’ll be part of our active and supportive design community, within HMRC and across government.

As an Interaction Designer you will:

• Line manage, support and mentor Junior Interaction Designers - providing them with guidance, support, constructive feedback and design direction
• Provide hands-on interaction design for multiple digital services in your area
• Use best practice and standards to design usable and accessible services consistent with the rest of government and HMRC
• Work with user researchers to gain a deep understanding of a service area’s user needs and how to meet them
• Create prototypes and concepts, using the government prototyping toolkit, to communicate and test ideas with users and improve with evidence
• Map user journeys, processes and visualise design problems
• Collaborate with a multidisciplinary team on multiple services and help to facilitate the design process, participating in research activities, workshops and communicating design decisions to the team and stakeholders

You will also be expected to:

• Actively participate in the HMRC and cross-government design communities, both digitally and face-to-face
• Proactively seek new learning opportunities and look to continually improve by gaining feedback from your peers and the business

You will have a demonstrable passion for interaction design and be able to showcase this in an anonymised design portfolio. You should also have proven experience in:

• Designing accessible interactive digital products or services that meet user needs; including demonstrable experience in sketching, concept creation and designing prototypes at different levels of fidelity, including prototyping in HTML and CS journey mapping and needs analysis with good understanding of information design/architecture working with pattern libraries and/or style guidelines
• An understanding of user research methods and practice, with proven experience using metrics and user feedback to inform design
• Good understanding of web technologies and how they affect design, including accessibility
• An awareness of how to analyse pain points within services and communicating and sharing design solutions that fulfil user needs and business outcomes
• Talking about your design decisions and approach to stakeholders of various levels, and convincing them that user needs and a user-centred approach are the right way to design products and services

Desirable expertise:

• Working to the government service standard.
• Experience working in agile teams.

• 30 Days Annual Leave (increasing by 1 day per year, up to 30)
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension