Concierge Customer Service Assistant needed in Cambridge £11.81 per hr PAYE - Reference: 5220678

This role will involve: 

• Principally located at the Guildhall, receive and assist visitors to the client, resolving general customer queries at first point of contact using all available databases and technology, ensuring customers receive a comprehensive service.
• Pro-actively assist customers to resolve queries themselves by supporting their use of self-service technology (internet forms, web cam interactions or telephone).
• Supports the customer and solves their issue in the most efficient way possible in a single contact, in line with customer service standards.
• Strive to exceed customer’s expectations and focus on providing consistent service excellence
• Gather customer satisfaction information as required and identify unique or repeat process issues, providing feedback to team leaders, to ensure process improvements, and therefore customer satisfaction, are achieved through continual enhancements.
• Participate in a rota to cover the general reception desk, front service desks, call handling and central post/scanning team activities across customer services as demand requires.

This is a Full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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