Complaints Officer needed in Northampton £12.03 ph PAYE - Reference: RQ751448

This role will involve:

• The Customer Service Officer will be responsible for coordinating and resolving all complaints received in the Asset Management department. This will ensure a uniform and consistent approach to all customer complaints across the department including those received via partnership contractor Equans. It will also ensure customers receive a response in a timely manner, within the SLA timeframes. This approach will align with the repairs and maintenance and housing teams who have a designated staff who manage complaints.
• The Customer Service Officer will be able to lead on all communications to tenants regarding this process and ensure a consistent approach.
• This role is integral to improving customer satisfaction and customer experience as a main point of contact for complaints, enquiries, and Asset Management correspondence.

This is a Full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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