Connecting Talent to opportunity

Connecting Talent to opportunity

Call Handler


Job Description:

Call Handler needed in Leicester £11.32 per hr PAYE - Reference: 346985V

6 month temporary contract starting around 16th January with a view to possibly go permanent
This would include the training period.

You will ensure that all 999/101 emergency/non-emergency calls are answered promptly and professionally, and are accurately recorded in line with departmental and national targets and guidelines. You will receive a huge variety of calls, often challenging in nature, including reports of missing people, road traffic collisions and crimes in action, to name but a few. At times you will be talking to people in potentially dangerous or vulnerable situations and it is down to you to stay calm and determine the most appropriate response.

You will be trained and supported to effectively manage operational incidents, ensuring that adequate resources are deployed to provide a first-class quality service. P

The roles cover a 24-hour, 7 day a week shift pattern. There is a rotating shift pattern of 4 days on and 4 days off which include evenings, nights and weekend shifts.

secure on-site parking and access to an on-site 24 hour gym.


This is a full time role on a temporary contract basis.


If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.


Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.


All our roles may be subject to pre-employment checks including references so please be prepared.


Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.


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  • Job Type

    Temporary, Full Time

  • Work Authorisation


  • Industry Sector Customer Services