Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Experience Manager


Job Description:

Customer Experience Manager
£35 - £40k Mon – Friday (8AM – 4:30PM)
South Wigston

My client is a global e-commerce business who has gone through phenomenal growth since opening their UK offices 5 years ago.

Due to rapid expansion, they are looking to add an experienced Customer Experience Manager to their growing team.

Are you currently working within a Customer Experience or Success role, maybe you want more flexibility with your working pattern or just fancy a change – whatever the reason, we want to hear from you!
The Role:
  • Consistently review the strategy for Customer experience
  • Create and maintain a strong feedback process with the Customer and Team alike
  • Use analytics and data to assess patterns and trends within Customer Service
  • Identify how practices could be developed to encourage the best Customer Experience possible
  • Be an influencer, within different teams and the customer journey
  • Liaise with all teams and ensure communication is maintained to encourage best practice
  • Be comfortable with analysing data and reviewing large and small scale data sets
  • Build and develop dashboards to generate insight reports linking data to generalise the customer journey
  • End to end process mapping
  • Be responsible for representing the business to the highest standard, and encouraging all teams to do so

The Candidate:
  • Proven experience of using Analytics and/or Data Analysis
  • Experience in a similar role / driving change
  • Ability to take action, hit the ground running and make positive changes
  • Good business acumen
  • Passion to make a difference to Customers
  • Tech – savvy, with a love for all things digital

Does this sound like the perfect role for you? Please get in touch! Click apply today.
  • Job Type

    Permanent, Full Time

  • Work Authorisation

    United Kingdom

  • Industry Sector Customer Services
  • Educational level

    Some Secondary School Coursework