Connecting Talent to opportunity

Connecting Talent to opportunity

Surge and Rapid Response - Administrative Officer (Apprenticeship)


Job Description:

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. 

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question.


Surge & Rapid Response Team (SRRT) helps government departments during predictable peaks in demand for services, and to respond to unexpected crises.

SRRT sits within HMRC, but our work extends across all government departments including the Home Office, Department for Work and Pensions and the Foreign, Commonwealth & Development Office.

In SRRT we pride ourselves on delivering excellent customer service to everyone we support. We are an adaptable, skilled and flexible team who can deploy our staff where and when they are needed the most, often at short notice. This means sometimes working away from your home location, across the UK and sometimes abroad.

Job description

SRRT are looking for flexible frontline operational staff to carry out various roles Civil Service-wide.

You’ll provide great customer service and work in a changing environment, managing priorities where required. Your work will vary, developing your skills within the Operational Delivery Profession.   

Tasks may include:

  • inbound and outbound phone calls with customers
  • case work and data processing, using a variety of IT systems
  • face to face engagement with the public, such as passport control
  • responding quickly to priority work requiring training or travelling at short notice

You won’t need previous experience because we’ll provide full training. It’s your enthusiasm, helpful manner and willingness to learn and be flexible that we are looking for. You’ll join a friendly and welcoming team, who will help you reach your potential.

Person specification

Before applying, please consider the following requirements essential to this role:

  • Need for flexibility – You may need to change deployment at short notice, and this may involve working away from your home location anywhere in the UK and potentially abroad
  • Travel – Due to requirements for working away from your home location, you’ll need to be able to travel nationally or abroad, sometimes at short notice. We’ll pay for all travel and accommodation.


You will be enrolled onto the Level 3 Operational Delivery City & Guilds Apprenticeship Programme. You’ll build valuable skills and gain a recognised qualification, whilst also being employed. The apprenticeship takes about 16 months to complete

You’ll need to hold GCSE Grade 4 (formerly C) or equivalent in English and Maths. If not, you’ll need to complete a Functional Skills Level 2 qualification in both subjects as part of the apprenticeship.

We expect you to stay in post until you complete your apprenticeship.

If you are currently completing or have completed any other apprenticeship or further education programmes, we will need to check your eligibility for this apprenticeship scheme. Please email our recruitment team to discuss.

Security Clearance

Once you start your role with SRRT, you’ll need to get Security Check (SC) clearance. For this you’ll normally need to meet the minimum UK residency period, which is 5 years. Until you gain SC clearance, there may be restrictions on which deployments you can do.

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment. 

Question and answer session

We will be hosting a virtual event where you can find out more about the application process and what it is like to work in SRRT.

This will take place on Monday 23 January 2023 at 1.30pm. To book your place please visit Surge and Rapid Response Team Recruitment Q&A registration


HMRC are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.


  • Job Type

    Permanent, Full Time

  • Work Authorisation


  • Industry Sector Public Sector & Services
  • Years Experience

    Less than 1 year