IT Support Engineer
- by Agile Recruit
- Location London, UK
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Salary
£25,000 - £30,000 / year
436 days ago
Job Description:
This IT Support role will find you directly supporting a global team of business users in the media sector. It's a chance to join a very stable, dynamic and sporty business at their plush Chiswick offices.
General responsibilities for the IT Support Engineer
General responsibilities for the IT Support Engineer
- Monitor the Helpdesk system for inbound issues & ensure all issues are logged and documented
- Provide daily support on Microsoft 365 and Windows, take part in upgrade projects
- Learn to follow information security protocols
- Troubleshoot network connectivity problems
- Willingness to recognize and recommend changes to support procedures and user guidance as part of ongoing improvement
- Opportunity to support different locations
- Maintain a flexible approach to the work schedule according to the rota
- Previous experience in a level one or two IT support role
- A good knowledge of Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
- Remote access and VPN Configuration and Administration
- Some experience with macOS, and iOS platforms would be useful
- The ability to set up and support mobile devices and desktop telecommunications
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Job Type
Permanent, Full Time
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Work Authorisation
United Kingdom
- Industry Sector IT & Internet
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Years Experience
2+ years
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Career Level
Experienced (Non-Manager)