Connecting Talent to opportunity

Connecting Talent to opportunity

Head of Estate


Job Description:

Job description

As the Head of Estates for Birmingham you will lead the Workplace Operations Birmingham Regional Team to deliver successful operations within the high-profile Government Hub of 3 Arena Central and the Regions Specialist Site in Telford.

You will lead on engagement with senior stakeholders and building users across HMRC and other Government Departments. You will have responsibility for making, supporting, and implementing a wide range of decisions impacting the customer experience, providing a first class building and excellent services for our customers.

Person specification

Here are some of the things you'll be responsible for as our Head of Estates:  

  • The post holder is responsible for developing and maintaining positive stakeholder relationships and highly delivering customer-focussed accommodation and related services. 
  • In addition, the role represents the senior Estates presence within the Region and the post holder will need to deliver in all aspects of that leadership role.
  • Collaborate with senior colleagues to benchmark performance of a range of contracts with Estates and against other Government Departments
  • Lead the Regional Centre Estates team under the direction of the Head of Workplace Central.
  • Delivering best in class customer-focussed services across all of the HMRC estate, leading on the regular stakeholder and customer relationships and communications.
  • Lead discussions / negotiations on complex customer issues with senior customers and other interested parties.
  • Provide operational FM capability to ensure that HMRC buildings remain fully operational and fit for use 24/7.
  • Give assurance to the Estates Senior Leadership Team on a safe estate including safe systems of work and compliance with all statutory obligations across all HMRC managed buildings.

Person Specification 

 Essential Criteria: 

  • A proven track record of operating at a strategic level delivering Estates Services across complex sites
  • Demonstration of strong customer relationship management dealing with a diverse range of challenging stakeholders at a senior level
  • Conversant with operating Building Management and Environmental Management Systems
  • Experience of managing and developing a multi-disciplinary team
  • Proven track record of analysing and resolving problems, developing opportunities, and implementing innovate solutions/approaches
  • Demonstration of high performing teamwork, implementing initiatives and working on own judgement and decisions

Essential Qualifications:  

If not already held, you must be willing to obtain Certificate of the Institute of Workplace and Facilities Management (IWIFM) at Level 6 or equivalent within 24 months of take up duty. 


  • CMI Level 5

National Security Vetting 

Once in post, the successful candidate will be required to successfully obtain National Security Vetting clearance at Security Check (SC) level. The offer of permanent employment in this role is conditional upon achieving the required level of vetting clearance. 

Working Pattern 

To achieve our Customer Service ambitions the successful candidate for this vacancy will be expected to work full-time, in a flexible way. This would see staff routinely working Mon-Fri but allow flexibility for evening work up to 8pm and occasional Saturday work in line with business need. 
In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents. 

Due to operational needs, these posts are full-time; however applicants who need to work a more flexible arrangement are welcome to apply. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • Job Type

    Permanent, Full Time

  • Work Authorisation


  • Industry Sector Property