Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Service Assessor (Trainee EPA)

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Job Description:

KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.

 

Job Title: Customer Service Assessor (Trainee EPA)

Location: Home/Field based - Candidates must be flexible with travel across London

Salary: £28,600 - £29,600 (Including location uplift)

Package: Excellent Holiday Entitlement, Mileage, Pension + much more!

Type: Full Time, Fixed Term Contract (Until August 2023) 

Our client is happy to consider qualified Assessors looking to progress in to an EPA role

Role Summary: 

In line with changes to Apprenticeship delivery; we have an opportunity available for an End Point Assessor, who will work with Apprentices to carry out End Point Assessments, prior to completion of their Customer Service Apprenticeship qualification.  

Essential Criteria:


(Opportunities available for experienced EPA's and Assessors looking to progress to an EPA role)

  • Must hold a recognised Assessor award: D32/33, A1, CAVA or TAQA.
  • Must hold solid occupational experience within Customer Service.
  • Must hold own NVQ Level 2 in Customer Service (or above). 
  • Have an excellent understanding of Apprenticeship Standards, and up to date with the Apprenticeship Levy.
  • Full, clean driving licence and own vehicle.

Duties:

  • As an End Point Assessor you will responsible for completing a range of EPA activities, both face to face and electronically, with Apprentices completing Customer Service qualifications. These EPA activities include: to carry out End Point Assessment, scheduling of EPA activities, marking, grading and regular planning meetings with candidates and employers.
  • Complete all necessary administration, ensuring that all data is processed and supplied in a timely manner.
  • Maintain a working knowledge  of EPA, your vocational area, Apprenticeship Standards and evidence of CPD.
  • Participate in standardisation and training activities.
  • Provide assistance to Apprentices, Employers or Delivery Teams, assisting with queries in a timely manner.

Please note:

KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.

 

  • Job Type

    Permanent, Full Time

  • Work Authorisation

    United Kingdom

  • Industry Sector Education
  • Years Experience

    1+ years

  • Career Level

    Experienced (Non-Manager)

  • Educational level

    Vocational

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