Connecting Talent to opportunity

Connecting Talent to opportunity

IT Helpdesk Technical Support


Job Description:

100% remote.  1st line service desk support / technical support analyst (afternoon & evening work) required by this hugely successful global systems provider.


The Role:


-- Remote support to commercial clients

-- 1st line - IT hardware / systems and software applications support (not triaging; this is actual technical support)


The Person:


Candidates need to be:

-- Engaging and have excellent client handling abilities

-- Have good general IT skills, ideally gained through similar IT helpdesk support experience

  (Otherwise proven customer service skills with a demonstrable ability to provide IT support).

-- The ability to work the below hours from home

  (And be able to commute to Stevenage for the occasionally training day).


The hours:


Permanent position - Monday to Friday only, on a rotating shift system:  1pm-10pm / 3pm-midnight / 4.30pm-1.30am.  1hr for lunch.


The location:


The role can be performed 100% remotely.




A great career opportunity to join a structured and well-established company, where you can employ and develop your skills. Offer subject to DBS check (the company can undertake this).


Earnings £22,000 to £25,666 (comprises of basic salary with a shift allowance due to the hours). Benefits include 25 days holiday, pension, life insurance and health related. Services advertised by Dupen are those of an Agency.

  • Job Type

    Permanent, Full Time

  • Additional Salary Info

    To £25,666 (refer advert)

  • Work Authorisation

    United Kingdom

  • Industry Sector IT & Internet
  • Years Experience

    1+ years

  • Career Level

    Not Provided

  • Educational level

    Secondary School or equivalent

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