Connecting Talent to opportunity

Connecting Talent to opportunity

Records Management Team Lead


Job Description:

Locations: Bristol, Cardiff, Edinburgh, Leeds, Manchester, Newcastle, Nottingham, Telford, Worthing

Are you an experienced records management professional with looking for your next challenge?
Is it important for you to work for an organisation that cares about the work-life balance of its workforce, who values your experience, and offers development opportunities outstanding?
Well look no further!

This is an exciting opportunity to become involved in HMRC’s ambitious initiative to ensure its comprehensive data holdings are processed in a way that is fully compliant with data protection laws, and that the department is managing its records and knowledge in a way that supports business progression and regulatory requirements.

Reporting directly to the Departmental Records Officer, you will be based in the Office of the Data Protection Officer (oDPO) working across HMRC which has one of the largest customer bases and most complex I.T. estates in the UK.

This vital role is key to helping HMRC discharge its responsibilities under the Public Records Act 1958 and the Section 46 Code of Records Management Practice.

You will join our friendly and welcoming team and work closely with another Records Management Team Leader.

Job description

Upon joining our team, you will develop and maintaining relationships with a variety of partners including Security & Information Business Partners, Information Asset Owners, IT, Estates, relevant Arm’s Length Bodies (VOA) and other relevant specialists and external organisations. You'll work collaboratively work to develop and implement policies, protocols, best practice and guidance for effective information and records management within HMRC to facilitate a better understanding of how information fits in wider business and facilitates the achievement of better legal compliance

Responsible for directing and leading the team in delivering activities that directly support the DRO in discharging their responsibilities under the Public Records Act, including transfers, adherence to the 20-year rule, Digital Transfer Project, and the Information Management Strategy by either providing support or being responsible for leading on delivery of specific activities within specific agreed timescales.

Representing the DRO/HMRC across a breadth of internal and cross government meetings and produce briefing papers of key points and actions to share with team and interested parties.

We are looking for someone who has:

  • A strong interest and relevant professional qualification or equivalent experience in records, knowledge or information management, data protection, privacy.
  • Created and/or delivered training to a range of audiences, utilising different approaches to engage the specific needs of diverse audiences.
  • Shown that you are a confident and engaging communicator with a confirmed ability to engage with stakeholders and colleagues and across teams and organisational boundaries to deliver outcomes.
  • The ability to work effectively as a team, acting efficiently on direction, but also demonstrating proactivity in the ability to instigate innovative solutions and suggest new ways of working.
  • Excellent interpersonal skills and the ability to deliver outcomes through others.
  • Resilience in times of pressure and the ability to cope with ambiguity.
Person specification

Key priorities include:

  • Ensuring that there are clear policies for seamless lifecycle management of records in keeping with good practice guidance and ensuring that our obligations under the Public Records/DPA
  • Act and all other mandatory guidance are met. Lead and co-ordinate activity to ensure timely preservation or destruction of records, seeking formal written approval from the Information Asset
  • Owners for retention / disposal decisions when appropriate
  • Leading and co-ordinating activity on delivering the team’s
  • Roadmap actions/business plan to improve records management best practice throughout the Department
  • Experience of developing, implementing, and evaluating information and RM strategies 

Digital records holdings:

  • Creating policies, procedures and tools which facilitate effective Records and Information Management according to business needs, covering areas such as records creation and storage, data integrity, data transfer, information risk and assurance, usability, protection, and destruction
  • Working with analysts and other colleagues to use data effectively to understand and highlight the risks to customers and make valuable contributions to the organisation
  • Providing expert, professional, and pragmatic advice, guidance, and support regarding the management of HMRC’s records

NOTE that travel to HMRC sites across the country will be required for the post.

Essential Criteria:

  • Qualification in records management (or other relevant information management qualification) or thorough knowledge and understanding of the theory and practice of managing records subject to the PRA and Sec 46 Code of Practice (FOIA) requirements
  • Broad experience of National Archives regulatory requirements and emerging trends and issues
  • In-depth practical knowledge of records management systems of all kinds, or equivalent demonstrable experience
  • Ability to influence at all levels in the organisation and able to develop and build strong relationships with people of different business and technical backgrounds  

Desirable criteria:

  • Collaborative team player orientated towards work relationships, strong culture awareness
  • Problem solver and analytical thinker with an eye for detail
  • Enthusiasm, motivation, and resourcefulness, with the initiative to recognise and act on problems and opportunities
  • Very good IT skills and proficiency in using Microsoft Office & O365 tools

  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension