Service Desk Analyst
- by James Adams Group
- Location Glasgow, Glasgow, UK
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Salary
£22,000 - £28,000 / year
422 days ago
Job Description:
Service Desk Analyst - 1st / 2nd Line
£22,000 – £28,000
Glasgow (East)
James Adams is seeking a Service Desk Analyst to join a growing managed service provider based near Glasgow.
They are looking for a Service Desk Analyst to come and join their growing support team, with fantastic internal career progression, training and certifications.
The role itself will be fast-paced, challenging, and a fantastic opportunity to extend your knowledge within IT support
Experience
- Experience working as a 1st and 2nd line support engineer
- Exceptional communication and interpersonal skills.
- Use of Microsoft operating systems and office suites
- Knowledge of Windows Servers
- Experience with Linux and Networking is desirable
What you’ll be doing
- Ownership and Resolve incidents and support tickets
- Supporting internal and external customers
- Assigning incidents to the 3rd line team as well as acquiring knowledge from 3rd line teams.
Please send a copy of your CV to apply for this Service Desk Analyst position
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Job Type
Permanent, Full Time
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Work Authorisation
United Kingdom
- Industry Sector IT & Internet
-
Years Experience
1+ years
-
Career Level
Not Provided
-
Educational level
Some Secondary School Coursework