Customer Service Advisor
- by Frankly Recruitment
- Location Stratton St Margaret, Swindon, Wiltshire, UK
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Salary
£24,000 / year
421 days ago
Job Description:
Customer Service Advisor
Salary up to £24k per annum depending on experience
Hours 8am-4.30pm Monday to Friday
Salary up to £24k per annum depending on experience
Hours 8am-4.30pm Monday to Friday
- Computer Literate with the ability to use Excel, Word, Power point and Lotus Notes to intermediate level
- Knowledge of both warehouse and office practices
- Excellent customer service skills
- Strong spoken and written communication skills
- Be able to work accurately with good attention to detail
- Organised
- Self Initiative
- Be able to work as part of a team
- Willingness and acceptance to be flexible in all aspects of training programmes
- Willingness to work out of hours when work needs to be completed
- To ensure that all procedures are followed correctly
- To ensure 100% accuracy and record keeping of invoicing / accounting,
- Liaise with staff and customers to ensure effective communication regarding the day to day operation
- To be vigilant on all Health & Safety matters within Admin and ensure all incidents / accidents are reported immediately
- Assist in maintaining high level of 5s
- Ensure all tasks are completed correctly and on time within the boundaries of customer delivery requirements
- Ensure an accurate inventory is maintained, communicate irregularities effectively
- Ensure that warehouse operation teams have accurate documentation and this is provided in due time
- Accurately record daily inventory to ensure end of month invoicing is correct without error
- Liaise with staff to resolve any issues regarding the day to day operation
- Liaise and effectively communicate with the Assistant Manager on all matters relating to quality, efficiency and all problems / irregularities are reported as soon as possible
- Liaise with the Assistant Manager of any part supply issues and or adhoc customer requests
- Ensure accurate Freight Forwarding documentation is maintained and costs are correct in accordance with the tariffs and rates
- To maintain/update all relevant SOP’s as required within the Swindon Branch
- Ensure container / customer shipment requirements are monitored and adhered too
- Ensure invoicing is carried out accurately, without error, and within the end of month time frames
- Effectively communicate daily requirements between customer and Assistant Manager
- Any other reasonable task as requested by Assistant Manager
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Job Type
Permanent, Full Time
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Work Authorisation
United Kingdom
- Industry Sector Customer Services