Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Service Advisor

Expired

Job Description:

Customer Service Advisor 

Salary up to £24k per annum depending on experience 

Hours 8am-4.30pm Monday to Friday
 
  • Computer Literate with the ability to use Excel, Word, Power point and Lotus Notes to intermediate level
  • Knowledge of both warehouse and office practices
  • Excellent customer service skills
  • Strong spoken and written communication skills
  • Be able to work accurately with good attention to detail
  • Organised
  • Self Initiative
  • Be able to work as part of a team
  • Willingness and acceptance to be flexible in all aspects of training programmes
  • Willingness to work out of hours when work needs to be completed
  • To ensure that all procedures are followed correctly
  • To ensure 100% accuracy and record keeping of invoicing / accounting, 
  • Liaise with staff and customers to ensure effective communication regarding the day to day operation
  • To be vigilant on all Health & Safety matters within Admin and ensure all incidents / accidents are reported immediately
  • Assist in maintaining high level of 5s
  • Ensure all tasks are completed correctly and on time within the boundaries of customer delivery requirements
  • Ensure an accurate inventory is maintained, communicate irregularities effectively
  • Ensure that warehouse operation teams have accurate documentation and this is provided in due time
  • Accurately record daily inventory to ensure end of month invoicing is correct without error
  • Liaise with staff to resolve any issues regarding the day to day operation
  • Liaise and effectively communicate with the Assistant Manager on all matters relating to quality, efficiency and all problems / irregularities are reported as soon as possible
  • Liaise with the Assistant Manager of any part supply issues and or adhoc customer requests
  • Ensure accurate Freight Forwarding documentation is maintained and costs are correct in accordance with the tariffs and rates
  • To maintain/update all relevant SOP’s as required within the Swindon Branch
  • Ensure container / customer shipment requirements are monitored and adhered too
  • Ensure invoicing is carried out accurately, without error, and within the end of month time frames
  • Effectively communicate daily requirements between customer and Assistant Manager
  • Any other reasonable task as requested by Assistant Manager
  • Job Type

    Permanent, Full Time

  • Work Authorisation

    United Kingdom

  • Industry Sector Customer Services