Connecting Talent to opportunity

Connecting Talent to opportunity

Technical Support Co-ordinator

Expired

Job Description:

Technical Support Coordinator – FTC - £28 – 31K + Excellent Benefits Hybrid Role (Milton Keynes and Home) Are you looking for a great opportunity with a leading national business? Are you seeking work for a recognised organisation?
A platform to develop your skills with the latest tech?
Do you have experience using SuccessFactors?
If so, look no further and read on….

This is an exciting opportunity to play a valued role in maintaining HR systems through regular business activities, delivering and supporting system enhancements and change activity, whilst  ensuring all process and procedural documentation is aligned. 

The role holder will support process documentation, process improvement and People Services system change activity and workstreams in collaboration with the PS Systems Manager. Ensuring that the relevant process and procedural analysis is undertaken, and the agreed changes are delivered and embedded.
  Key Responsibilities
  • Analysing and rectifying system faults to provide long term solutions, by root cause analysis.
  • Update and maintenance of foundation data objects within the HR system.
  • Identify and support continuous improvement activities.
  • Work alongside Service Delivery (recruitment, employee life cycle and immigration) teams to identify ongoing system and process improvements, proactively identifying and highlighting where applicable and where appropriate, give advice, guidance and feedback based on own knowledge or experience.
  • Create, develop and manage the evaluation process to ensure recommended process or system improvement interventions are meeting business requirements.
  • Work with stakeholders and as appropriate directly with the business to understand and resolve service issues.
  • Work alongside IT and Support Partner to resolve issues identified on HR systems.
  • Work in partnership with process owners to resolve process issues and to offer appropriate solutions.
  • Plan, execute and evaluate system upgrades and test cycles required of People Services systems including defect management and retesting as needed.
  • Carry out data correction activities, including mass uploads.
  • Plan and mange small projects and monitor progress against the plan.
  • Support wider project administrations such as salary reviews.
  • Undertake annual systems permission audit.
  • Support the People Services Systems Manager in defining, developing, documenting and delivering process improvements for People Services Service Delivery Teams.
  • Be involved in collaborative decision making process and agree outcomes.
  • Provide advice or input to contribute to the decision making of others..
  • Manage, maintain and collate feedback on systems and process from HR Service Delivery team and line managers.
  • Make independent decisions which have a minor impact on system functionality or processes.
  • Share outputs across People Services Systems, Service & Supplier Management teams to ensure any suggested improvements are implemented.
  • Update and maintain end to end process documentation once changes have been agreed.
  • Monitor and report on suppliers’ KPIs and SLAs ensuring contractual obligations are met.
  • Supporting and coaching others in the use of staff changes systems, processes and ensure they are trained on end to end processes.
  • Deliver training on specific tasks and issues, or development activities based on the individual or group needs.
  • Create and maintain People Services training ,how to guides and FQS to support implementation of new technology.
  • Ensure filling and archiving is completed in alignment with GDPR policy.
  • Support and maintain team mailbox and ensure all queries are resolved in timely manner.
  • Troubleshooting and being a point of contact.
  • Participate in internal and external network events and meetings in order to pass on information promptly; keep people informed to ensure co-ordination of effort and that work is done effectively.
You will need:-
  • Strong understanding of how HR database systems work and experience supporting these systems. Competent with Microsoft packages especially Excel and SharePoint.
  • Use of workflow management (experience working within or awareness of SuccessFactors Employee Central and Ask HR is desired).
  • Understanding of HR process, procedures and legislation desired.
  Skills and experience
Skills:
  • Able to quickly understand business issues and problems and take a logical problem-solving approach to their resolution.
  • Ability to prioritise tasks in a fast-paced working environment.
  • Excellent organisation, planning and time management skills.
  • Accountable and responsible, able to deliver outcomes effectively and in line with agreed Service Level Agreements(SLAs).
  • Be able to deal with ambiguity and understand and support the need for change.
  • Excellent communication skills, both written and verbal (to discuss and explain analysis, requirements and solutions).
  • Ability to work on own initiative, motivated by achievement and completion of tasks.
  • Ability to handle confidential and sensitive matters with a high standard of professionalism.
Experience
  • Proven practical computing experience in the support and maintenance of  HR systems and MS office based systems.
  • Experience in executing and evaluating system upgrades (against current functionality and requirements) and carrying out relevant testing.
  • Experience working with and supporting Role Based Permissions and Systems access.
  • Experience in updating and maintaining process documentation.
  • Proven experience in training others.
  • Working and engaging as a liaison with multiple stakeholders.  

 
  • Job Type

    Contract, Full Time

  • Work Authorisation

    United Kingdom

  • Industry Sector Education