Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Service Apprentice

Expired

Job Description:

 

Job description

As one of our Estates Customer Service Apprentices you will support the Workplace Operations Estates Team in our buildings at Benton Park View, Longbenton. We'll put you through a Customer Service apprenticeship to provide you with the knowledge, skills and behaviours to become a high performing customer service specialist and equip you with the theory and the skills to influence customer experience and deliver high levels of customer satisfaction.

Although this is a fixed term contract for 18 months, for you it’s a real opportunity to shape your career in Estates and HMRC. There will be opportunities to shadow colleagues and engage with all parts of the business and to potentially further your learning in the property profession.

Person specification

Here are some of the things you'll be responsible for as our Customer Service Apprentice:

  • Managing the Estates Team communication platforms, including their Mailbox, Yammer, and face to face.
  • Reviewing and updating the building A-Z and Building Directory to ensure it is maintained with accurate building information
  • Carry out building inductions for new starters to the building
  • Secretariat for the Building House Committee, Health and Safety Committee and Team Meetings
  • Procurement of stationery, health and safety stock and other misc items
  • Implementing and managing building policies and processes including lockers, cycle spaces and car parking spaces
  • Visitor and delivery co-ordination lead for reception and security
  • Managing Teams / Sharepoint sites and implementing / managing standardised filing system for the team

Essential Criteria:

  • You must be able to demonstrate that you are organised, efficient and able to manage a varied work-load. It is essential that you have strong communication skills and IT Skills (including Microsoft Word / Excel).
  • Some experience of working in customer services / stakeholder engagement would be beneficial.


Essential Qualifications 

You will need to hold a Math and English GCSE at grade C/4 or above OR be committed to successfully completing functional skills tests as part of your learning to demonstrate your abilities. 

Working Pattern 

To achieve our Customer Service ambitions the successful candidate for this vacancy will be expected to work full-time, in a flexible way. This would see staff routinely working Mon-Fri but allow flexibility for evening work up to 8pm and occasional Saturday work in line with business need. 
 
In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents. 

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension
  • Job Type

    Permanent, Full Time

  • Work Authorisation

    No

  • Industry Sector Customer Services