What you'll be doing:

As an SC-cleared Salesforce Administrator you'll use your knowledge of the Salesforce platform to build best-in-class functionality for customers, ensuring that what's developed maximises the potential of standard features, while ensuring customisation is completed in a way which is "low-code" but high-quality.

• Providing solutions advice & support on our Salesforce instance.
• Capturing & mapping business requirements to technical requirements and implementing those solutions through a testing process.
• Liaising closely with third party Salesforce vendors and the Salesforce Support team
• Identifying areas of interest and concern and producing analysis to work with the affected businesses
• Assisting in designing & implementing technical solutions to satisfy functional & non-functional requirements
• Assisting with designing & implementing innovative solutions
• Staying up to date with Salesforce releases and applications available from 3rd parties on the Salesforce AppExchange
• Supporting the Salesforce support team with tickets
• Managing Salesforce platform management tasks, such as app evaluations or profiles/org hierarchy.
• Maintaining system security and integrity
• Assisting in managing data feeds and other integrations

What you'll need:

• Advanced Salesforce configuration and administration skills
• A Salesforce Admin certification
• Strong ability to capture business requirements
• Experience of reporting writing and dashboard creation on the Salesforce platform
• Excellent attention to detail
• Strong organisational skills
• Proven documentation skills
• Strong customer service skills
• Strong ability to communicate effectively at all levels both internally & externally
• Experience of end-user training
• Advanced skills in Microsoft Office
• SC-cleared/SC-clearable (UK-born)