Connecting Talent to opportunity

Connecting Talent to opportunity

IT Application Helpdesk Technical Support Remote


Job Description:

Hate mornings?  Would an afternoon-to-evening role suit you better?  Fancy working from home? This expanding global systems company seeks an experienced IT helpdesk support analyst / applications support analyst to join their 2nd line team, supporting clients in the US; providing escalated support on a flagship software application, together with general support to the IT surrounding the product.


The position is 100% remote.


The role and checklist:


>   At least 1yrs experience supporting cloud-based applications

>   Strong 1st line or 2nd line broad-based IT service desk support

>   Networking skills - TCP/IP, DNS, DHCP

>   Good Windows 10 support

>   Windows Server exposure

>  Exposure to cloud techs such as: Azure, AWS, Google Cloud


>   Desirable: SQL experience (query writing) with an understanding of databases (training can be given)


This is a great chance for your skills to be noticed as the product moves from strength to strength.


>  Working days: Monday to Friday, 40hr week, 1hr for lunch

>   The shift system has 3 patterns, between the hours of Noon to 1:30am UK-time.


>   Package to around £30,000 (consists of a basic of up to £26k + automatic shift allowance)  

>   25 days holiday p/a plus a range of benefits, inc. to 6% pension and 4x life insurance.


Long-term career opportunity to settle and grow with this well-established and highly innovate software company.  Services advertised by Dupen are those of an Agency.

  • Job Type

    Permanent, Full Time

  • Additional Salary Info

    To c£30,000 package, refer advert

  • Work Authorisation

    United Kingdom

  • Industry Sector IT & Internet
  • Years Experience

    2+ years

  • Career Level

    Experienced (Non-Manager)

  • Educational level

    'A' level/Higher or equivalent

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