IT Support Technician

We are currently looking for an experienced IT Support Technician on a full-time permanent contract to join the team at our client's head office in Telford.

Annual Salary: £25.000/£30.000 (depending on experience)

Responsibilities

The role will involve:

Reporting and communicating with the Head of IT you will be maintaining and running all network and hardware requirements for two sites within the Shropshire area.

Requirements

• New User/PC setup, occasional PC/Server Build
• Network config & use. Switching & Cat6 termination
• Working in Office 365 Environment.
• Administration of Anti-Virus software
• Repairing Hardware such as Laptops, PCs and Printers to minimise disruption to end users
• Contribute to department knowledgebase
• Remote support via TeamViewer
• Assisting with ongoing IT projects
• Respond to system down requests immediately
• Create and maintain company reports
• End user Support.

Skill Set

• A qualification/education in an IT related field
• Previous experience in an IT Helpdesk/Project environment
• Strong Microsoft Office skills,
• Experience with Office 365 administration,
• Experience of Virtual machines.
• VPN Knowledge.
• Proven experience of troubleshooting Hardware and Software problems
• Ability to work independently or part of a small team
• Ability to communicate effectively with non-technically minded end users
• Liaising with 3rd party support teams/consultants
• Ability to prioritise workload
• ‘Can-do’ positive attitude essential
• Quick to learn and able to adapt to change of environment
• Due to the nature of the role a flexible approach to working hours is required as out of hours support maybe required
• Willingness to learn new skills

Why work for us?

• Permanent contract
• 40-hour a week - Monday – Friday 8.00am – 16.00pm
• Car parking on site
• Full Training will be given

We are seeking enthusiastic individuals with a passion for learning, to join our team based in Telford so if you like the sound of the above then apply today!