Connecting Talent to opportunity

Connecting Talent to opportunity

Senior Business Analyst


Job Description:

About HMRC

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. 

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question.


Questions relating to an individual application must be emailed as detailed later in this advert.

HMRC are designing new systems, products, and processes around our customers to make it as easy as possible for them to connect with us.

Our IT infrastructure is one of the largest and most dynamic in Europe, and we are now one of the most digitally advanced tax authorities in the world.

Chief Digital Information Office runs the IT and Architecture behind tax services which deliver benefits to millions of individual and Business customers. 

We are building a team of outstanding people who will create and run these new and improved digital services. 

About the Role

This is a fast-paced environment, but we recognise the value of a work life balance for our people. You will not just be part of a team but a community that supports each other. 

Do you have a passion for Business Analysis? 

Do you want to make a difference? 

Then come and join us. 

Where it fits with your role, you’ll have the opportunity to work from home for two days per week, or more where the business agrees. 

Our new regional centres are high-quality, state-of-the-art buildings that help people to collaborate and work flexibly. They will have high-speed digital infrastructures and up-to-date learning and development facilities.

Job description

What will the successful candidate be doing? 

The vacancy lies in the Internal Services Accessibility Review Project (ISAR) which is part of Chief Digital and Information Officer Group (CDIO) and sits in Mobility and Workplace Services (MWPS).

HMRC are committed to ensuring our Internal IT Services are accessible to all. As a Senior Business Analyst, you will play your part in driving forward our ambition for HMRC to be the exemplar for accessibility and assistive technology across all Government Departments.

Over the length of the project, we will focus on the analysis of HMRC’s internal services against accessibility standards, providing robust data/information and strong justification for remediation of HMRC Internal Services to improve accessibility where appropriate.

Senior Business Analysts understand and analyse user and business needs. They work with project /delivery professionals and scrum teams to identify, understand, analyse, and capture these needs. 

You will be a leading member of a project team collaborating with all partners throughout the full delivery lifecycle.

You will lead on the development of Business objectives and play a principal role in key projects.

At the same time, you will help develop best practice, own stakeholder relationships, manage communities of practice activities and mentor others. 

We are interested in people who are natural leaders who are experienced in business analysis and can demonstrate working in different projects, using many methodologies. 

Naturally collaborative team players who can use your skills to understand the business and user needs, through analysing insights, and knowledge. 

We need good communicators who can present and facilitate outcomes visually, using modelling tools and techniques and can share best practice to others in the profession. 

Leaders who are willing to be a confident and important member of the profession community. 

Person specification

As a Senior Business Analyst, you will: 

  • Support the HMRC objective of making HMRC a great place to work by being a true advocate of inclusion and accessibility in the workplace.

  • Have functional and / or people management responsibilities

  • Help develop and communicate best practice

  • Build and own customer relationships

  • Work closely with Internal IT Service Owners to maintain the IT Services Inventory

  • Follow the IT project delivery lifecycle to gain access to service test environments

  • Prioritise, plan and allocate work to Business and Test Analysts

  • Lead communities-of-practice activities 

  • Use analysis tools and techniques to support project and service delivery 

Essential Criteria:

  • Experience of Business Analysis
  • Proven knowledge and experience of Analysis tools and techniques to support large scale project and service delivery

Desirable Criteria: 

  • An understanding of accessibility, assistive technologies and tools.
  • Knowledge of accessibility standards

Follow link through to application form. Please apply before closing date of Mon 27th March 11:55pm