Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Liaison & System Support Officer


Job Description:

Customer Liaison & System Support Officer based in Newham and the rate is £16.35ph PAYE

This is a full time role working on a temporary contract.

Employer Reference:                  RQ847674

To review and respond to all emailed/written parking enquiries that are outside of those items of correspondence dealt with by the Penalty Charge Notice Processing team. To include, but not exclusive to, all permit complaints & enquiries, enquiries regarding possible abuse of the permit system, for example oversize vehicles, enquiries regarding the introduction of parking enforcement for example, Healthy School Streets and Low Traffic Neighbourhoods

To ensure the effective implementation of the corporate complaints procedure and to act as the Stage 1 Complaints officer for the parking service with regard to that procedure. 

Through the thorough investigation of complaints, identify areas for service improvement and programmes for improving the understanding of parking and traffic regulations and decriminalised enforcement.

Where required provide administrative and technical support to the Parking Systems Administrator, to assist with the delivery of those Parking service quality business systems which apply to the Parking Service

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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  • Job Type

    Contract, Full Time

  • Work Authorisation


  • Industry Sector Customer Services