As the Facilities Management Regional Officer, you will support delivery of an excellent FM service for our customers for both Hard and Soft FM Services, providing a first class building and excellent services, so that our customers can perform at their best.

As part of the Workplace Operations Team, you will support oversight of the performance of the Hard and Soft FM providers in the high-profile Government Hub of Three New Bailey and the Regions Specialist Sites in Salford and Preston.

Here are some of the things you'll be responsible for as our Facilities Management Regional Officer:  

• Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications
• Collaborate with others to integrate customer services at the local level including:
  • With Support Services (access control, mail, FF&E, utilities)
  • With Project Delivery (projects including Workplace Improvement Programme and office closures)
  • With CDIO (IT service delivery)
  • With Estates Transformation (testing and commissioning of new facilities)
• Support with customer feedback and Level 2 complaints
• Provide a proactive local interface with hard and soft FM suppliers and landlords integrating service provision to customers
• Support the monitoring of suppliers KPI’s, supervising regular supplier assessment, analysis, and reporting
• Plan, approve and deliver Minor New Works within budget
• Although the role holder has overall responsibility for managing the FM services within the Region, the post holder will often be required to reach across to support the wider team and carry out other tasks to contribute towards the day to day running of the Estate, including responding to customer enquiries, maintaining processes within the building and any other tasks directed by the SO Facilities Management Lead or Head of Estate to support the team.

For a full breakdown of the role, please refer to the role profile attached at the bottom of the advert. 

Person Specification 

 Essential Criteria: 

• Experience within a facilities management or contract management function
• Demonstration of FM Skills in both meeting customer needs and managing supplier relationships
• Demonstration of strong customer relationship management and customer service ethos

Essential Qualifications:  

Essential to develop towards:

If not already held, you must be willing to obtain IWIFM Certificate Level 2 or equivalent within 24 months of take up duty.

National Security Vetting:

Once in post, the successful candidate will be required to successfully obtain National Security Vetting clearance at Security Check (SC) level. The offer of permanent employment in this role is conditional upon achieving the required level of vetting clearance. 

Working Pattern 

To achieve our Customer Service ambitions the successful candidate for this vacancy will be expected to work full-time, in a flexible way. This would see staff routinely working Mon-Fri but allow flexibility for evening work up to 8pm and occasional Saturday work in line with business need. 
 
In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents. 

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Changing and Improving
• Communicating and Influencing

We'll assess you against these technical skills during the selection process:

• 1.Property Professional Expertise For GPP Competency framework please follow link below: GPP Competency Framework - here

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%