Customer Care Co-ordinator
- by Frankly Recruitment
- Location Royal Wootton Bassett, Wiltshire, UK
-
Salary
£23,000 - £25,000 / year
332 days ago
Job Description:
Are you looking for a role with variety and challenges?
This could be the role for you!
Based: Wootton Bassett
Permanent
Between £23,000 - £25,000
Hours of Work: 9am - 5pm Monday to Thursday & Friday 09:00- 14:30
What will I be doing?
• Processing customer care requests from our customers
• Arranging inspections
• Reporting back inspection conclusions
• Quoting for coordinating remedial work if required
• Arranging materials and labour for carrying out the remedial work
• Liaising with our Contract Managers, house builders and homeowners to agree a program to carry out the remedial work
• Monitoring the work to a successful conclusion
• Recording the above information comprehensively on a CRM data base
• Creating and sending invoices for completed chargeable customer care work.
• Answering phone calls and assisting callers or passing to the appropriate person
You will be: Helpful Calm Friendly Proactive Work well in a team
• Hardworking; enthusiastic and highly motivated
• Excellent oral and written communication skills are key
• Good team player with a positive attitude
• Self-motivated with the ability to work with the minimum of supervision
• Accurate, numerate with excellent PC skills (Microsoft Office, Excel and Sage)
This could be the role for you!
Based: Wootton Bassett
Permanent
Between £23,000 - £25,000
Hours of Work: 9am - 5pm Monday to Thursday & Friday 09:00- 14:30
What will I be doing?
• Processing customer care requests from our customers
• Arranging inspections
• Reporting back inspection conclusions
• Quoting for coordinating remedial work if required
• Arranging materials and labour for carrying out the remedial work
• Liaising with our Contract Managers, house builders and homeowners to agree a program to carry out the remedial work
• Monitoring the work to a successful conclusion
• Recording the above information comprehensively on a CRM data base
• Creating and sending invoices for completed chargeable customer care work.
• Answering phone calls and assisting callers or passing to the appropriate person
You will be: Helpful Calm Friendly Proactive Work well in a team
• Hardworking; enthusiastic and highly motivated
• Excellent oral and written communication skills are key
• Good team player with a positive attitude
• Self-motivated with the ability to work with the minimum of supervision
• Accurate, numerate with excellent PC skills (Microsoft Office, Excel and Sage)
-
Job Type
Permanent, Full Time
-
Work Authorisation
United Kingdom
- Industry Sector Customer Services