Connecting Talent to opportunity

Connecting Talent to opportunity

Head of Delivery

Expired

Job Description:

Job summary

Do you thrive in a collaborate environment and are great at building and maintaining positive relationships? 

At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. 

HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.  

Enterprise Integration Services (EIS) sits in the CDIO group. EIS handle HMRC’s core integration/middleware services, taking care of over a billion transactions every year and connecting hundreds of HMRC services.   

We provide platforms for delivering Application Programming Interface (API) access to HMRC systems. We also provide artefacts and support for API consumers (software developers and other Government Departments) to build and manage authorised software that seamlessly integrates with HMRC digital services.  

We use modern open-source products and work in an Agile way to deliver flexible, effective integration solutions. 

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

You will lead the Delivery Management team in Enterprise Integration Services (EIS) and be an integral part of the EIS Senior Leadership Team (SLT).  

This is a demanding role and, as part of the SLT, you will engage at a strategic level and be involved in setting organisational objectives and influencing policy. You will also work closely with CDIO colleagues and with customers to understand and help shape requirements. 

As the Head of Delivery Management, you will be responsible for the Delivery Management of EIS demand, business relationships, and oversee the EIS Project Management Office (PMO). You need to be experienced and comfortable operating at scale and as the connection between multidisciplinary business areas and stakeholders. 

You will be a credible, influential and encouraging team-leader, with an outstanding background in Delivery Management. You will also be a skilled team champion, motivator and confident communicator, with a proven commitment to continuous improvement in self and others.

Person specification

Specific responsibilities will include:  

  • Continuous development of the EIS Agile Delivery framework, ensuring transparency and quality of delivery;
  • Evolving the Delivery standards and framework to ensure quality, reliability and responsiveness of service, incl. monitoring and reporting;
  • Ensure EIS Delivery complies with agreed and regulatory standards, building Integration services which fit with HMRC IT Strategy, are fit for purpose and fit for use. Also ensuring delivery into Business as Usual is done according to the Live Services Transition Checklist;
  • Leading the EIS Delivery Portfolio of work and fostering excellent strategic working relationships with senior stakeholders, internal and external to CDIO;
  • Maintaining a ‘bigger picture’ understanding of HMRC business, to help identify priorities and ensure projects and programmes in the EIS Delivery Pipeline are suitable;
  • Proactively managing EIS Delivery risks, resources (incl. budget, people, etc.), schedules and environments;
  • Leading EIS Delivery Governance – to ensure strategic alignment of priorities; exercise control, manage decisions and resolutions and enable the timely dissemination of accurate and relevant information;
  • Managing suppliers to ensure and maximise quality, timeliness and value for money;
  • Driving the impacting of Projects and Change Requests to ensure accurate estimation of resources and budgets required;
  • Negotiating at senior level on technical and commercial issues, influencing the development and enhancement of services, products and systems. Cultivating business opportunities;
  • Line manage Senior Delivery Managers; undertake all management duties in line with HMRC policies, such as, performance management, attendance management, learning and development in a multi-location environment.

Additional responsibilities will include: 

  • Profession Lead for the Delivery Management Community of practice and build capability and excellence in Agile, Delivery Management and Lean practices;
  • Being a strong advocate of Agile values and principles; and
  • Champion a positive and inclusive team culture in delivery teams.

Please note: This post is under evaluation as part of CDIO's new Target Operating Model, therefore responsibilities may be subject to change in the future.

Essential Criteria:

You will need to demonstrate practical experience in the following:  

  • Agile Delivery experience;
  • Delivery or Project Management, collaborating with digital platforms and knowledge of integration products;
  • Leading and developing a team of Delivery Managers, and/or scrum masters;
  • Running projects to Project Management Professional (PMP), PRINCE2 and Agile frameworks and methodologies;
  • Building collaborative relationships and managing matrix-based teams across different functions;
  • Working with Product, Platform, Project and Service teams;
  • Collaborating with both internal and external delivery teams; and
  • Estimation and efficient management of budgets

Desirable Criteria:

Ideally you will also demonstrate knowledge and experience in the following: 

  • Certified in Agile, PRINCE2 or PMP;
  • Working in a product environment;
  • Leading IT change projects using Agile/Scrum/Waterfall;
  • Solid understanding of the Software Development Life Cycle (SDLC);
  • Having held the role of Programme Director or Head of Department;
  • Programme Management experience; and
  • Utilising a PMO team efficiently.