Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Services Team Leader (Hybrid)


Job Description:

Customer Services Team Leader (Hybrid) needed in Plymouth, £15.26ph PAYE - Reference: RQ1038744

Team Leader role within Revenues, Benefits and Transactional Services.

At this time the Housing Benefit Specialists that this role will be responsible for managing are working from home, with the option to go into the office if required. 

This post is managing a team of Housing Benefit and Council Tax Specialists that process Housing Benefit, Council Tax Support and Discretionary Housing Payments. Supporting the Technical Manager for Benefits with allocating work tasks, monitoring and reporting on performance and manage work load priorities.

This is a fast paced working environment and requires someone that is organised, can work well as part of a team but also work well individually making decisions.

The role has overall responsibility for the day to day leadership of staff and will be responsible for all aspects of employee management (following Plymouth City Councils policies and procedures), team morale and welfare.

The role is to support, develop and manage the team to deliver a service that satisfies customers, is performance orientated and provides value for money through a motivated and high performing team.

The post holder will understand customer requirements and demonstrate the ability to work towards resolving their needs and developing solutions responding to complaints, Councillor and MP enquiries.



This is a Full time role on a temporary contract basis.


If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.


Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.


All our roles may be subject to pre-employment checks including references so please be prepared.


Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.


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  • Job Type

    Temporary, Full Time

  • Work Authorisation


  • Industry Sector Customer Services