Customer Service Representative based in Cardiff.   

The rate of pay is from £11.39ph PAYE

This is a full time role working on a temporary contract.

The reference number is:                        RQ1037649

The successful candidate will be the First Point of Contact to the department and will be expected, once trained, to understand, support and advise a wide range of customers making enquiries regarding all services through multiple channels of access.  They will be responsible for resolving a high level of calls at the initial point of contact. Experience of working within a Contact Centre is essential

They will be required to provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken, listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support and work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first time call resolution and customer satisfaction.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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