Technical Fleet Controller 

Are you passionate about delivering outstanding service to customers in the fleet management industry?

Do you possess excellent technical and communication skills?

If so, we have an exciting opportunity for you!

As a Technical Fleet Controller in the Service Support Team, you will play a crucial role in efficiently and effectively handling customer requests, maximising vehicle uptime, and ensuring the smooth management of off-road incidents.

Responsibilities:

• Manage the invoicing cycle across operations 
• Handle customer booking requests and authorisations, utilising your expert knowledge to minimise costs and maximise vehicle uptime.
• Effectively manage vehicle off-road incidents, ensuring minimal disruption and maximising vehicle availability.
• Liaise with manufacturers to ensure the best outcomes for customers, including parts chasing, loss of use, loan vehicles, and warranty contributions.
• Oversee compliance management for ancillary and heavy goods vehicles (HGV) assets.
• Serve as the main point of contact for technical escalations, invoice disputes, and additional processing needs.

• Essential mechanical vehicle knowledge.
• Experience in fleet management and customer-facing roles preferred
• Proficiency in PC usage, including email, electronic diary management, and internet navigation.
• Intermediate-level proficiency in Microsoft Office packages (Excel, Word, and Outlook).
• Excellent communication skills, with a positive, assertive, and confident style in both verbal and written interactions.
• Strong questioning and listening skills, with the ability to gather accurate information.
• Proactive approach, committed to delivering effective solutions and ability to multitask with accuracy.
• Flexibility and resilience, reacting with a sense of urgency to challenges and maintaining high standards under pressure.
• Self-motivated, seeking personal development and embracing challenging situations to provide innovative solutions.
• Reliable, tenacious, and professional, projecting a positive, mature, and confident manner.

Whats on offer:

• £26k - £28k PA
• Comprehensive training program to enhance your skills and knowledge.
• 20 days of annual holiday plus Bank Holidays.
• Pleasant and modern working environment.
• Based Corsham