Credit Controller
Modern City Centre offices - Manchester City Centre 
£25,000 - £30,000 DOE
40 hours Full-time, Permanent
Benefits include:  Enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study support, cash plan, enhanced annual leave including your birthday day off and a day off when you buy your house

I am searching for a Credit Controller for my client, based in their modern city Centre office close to all transport links.  This is an exciting opportunity to join the People team and be part of a team of talented people who are committed to driving financial improvement, scalability, and customer experience.

You will be required to support the Residential team by being responsible for billing and recovering services charges for a portfolio of sites, reviewing accounts, and keeping the system up to date.

Responsibilities include but not limited to:

• Deliver a first-class service to the Property Management team, Finance team and our customers/tenants - being the main point of contact for all Billing and Credit Control queries  
• To be responsible for the billing and collection of service charges (and Ground Rent) to leaseholders in accordance with the lease provisions for each property and within ARMA-Q guidelines.  
• To ensure customers pay within their agreed payment terms, chasing payments and debt by phone and email.  
• To co-ordinate Mthly/Qtrly Debt Collection meetings with Property Manager’s to ensure that all debts are collected in a timely manner and information is shared between all parties.
• To take responsibility for the client relationships with Solicitors and third party debt collection agents, liaising on a regular basis to maximise the debt collection procedure, and to minimise the level of aged debt.  
• To communicate with leaseholders when necessary by e-mail, phone and letter in a professional manner, following all queries through to resolution (or escalating as appropriate).
• Ensuring customer queries / disputes are investigated and resolved quickly and efficiently.  
• To provide KPI information on a regular basis, using Qube and working with third parties where necessary.
• Meeting cash collection and DSO monthly targets.
• Meeting company aged debt reduction targets with particular attention to aged debt  
• To adhere to the internal financial processes and to work with the internal change team to develop and maintain all process maps and training material required for the role

What we want from you:

• Excellent attention to detail and strong organisation skills.
• Great communication skills, able to explain financial matters in a firm and clear manner.
• Good time management.
• Able to work on own initiative and manage own workload to strict deadlines
• Knowledge of Qube or other property management software (desirable)

If you want to be part of an exciting growing company and passionate, professional hard working then submit your CV today!

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.