Part-time (20 hours per week) Administrator contract to start on 26-11-18 until 04-01-19 with a possible extension.
Deal with enquiries from customers and general public in relation to W&R services; resolve at first point of contact where possible. Have a broad knowledge of W&R services and take responsibility for reducing issues needing to be escalated to supervisors / managers. Systematically investigate Firmstep reports using previous Firmstep reports and Bartec events, process reports, keeping customers updated - make sure Firmstep records are organised and current via stringent housekeeping methods (where reports are invalid, refer customers to weblinks and explain, in clear, sensitive and diplomatic way. Check and sign off cases weekly.
Speak to supervisors when Firmstep report(s) causes concern, in a timely way, to encourage swift resolution of possible wider issues escalating to your line manager where required.
Work closely with supervisors on daily basis on service failures / alerts, to be able to effectively deal with missed collection reports, replacement container status’ and non-standard bulky collection charges
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Teqniq Limited of any hirer who I do not want my details to be passed onto.