Full-time (37 hours per week) Customer Contact Team Member contract to start on 03-12-18 until 21-12-18 with a possible extension.
Work as part of a multi-skilled customer service team to attain the highest possible standards of customer care. Proactively manage and resolve a wide range of customer issues through multiple channels e.g. face-to-face, telephone, letter, email, the Customer Portal - referring to other teams within agreed protocols. Carry out a range of other related duties e.g. making service bookings, taking and processing payments. Work collaboratively with colleagues to improve customer service e.g. undertake customer surveys, highlight opportunities for empowering customers further, participate in multi departmental project teams.
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Teqniq Limited of any hirer who I do not want my details to be passed onto.