Customer Services Administrator
Job Type: Full-time, Permanent
Salary: Great salary of £28,600
Hours: Monday to Friday, 8.30am – 5pm
Location: Liverpool, L6
My client is a leading high quality kitchen manufacturer and supplier to both retail and contract markets, based in Liverpool this is a great opportunity as they are seeking a reliable Customer Services Administrator to take responsibility for the arranging of remediation works.

Key Responsibilities as the Administrator

• Act as the dedicated point of contact on all issues in relation to remediation works for both our Contract and Retail Clients.
• Liaise with other team members and sub contractors to ensure the completion of defects works within agreed timescales.
• Raise the appropriate paperwork for remediation works in line with Company Policies and Procedures.
• Operating and updating the companies in house software system (Clixifix) keeping up to date records of all remediation works.
• Contact clients to ensure their availability on agreed dates.
• Follow up to ensure resolution.
• Sales order processing / kitchen order processor

Essential Skills as the administrator

• Professionalism, Patience, and a people first attitude.
• Calm, level-headed and problem-solving attitude with a genuine passion for customer service, handling orders and customer queries.
• Extremely Reliable
• Strong phone contact handling skills and active listening.
• Able to multitask and prioritise workloads.
• Work within a fast pace environment and meet deadlines.
• Good methodical organisational skills.
• Competent in Microsoft Office Packages including excel, word and Database.
• Have the ability to problem solve.
• Market knowledge would be a distinct advantage but not essential

Benefits

• Hours of work: (40 per week)
• General 8.30am to 5.00pm Monday to Friday (however there is flexibility on start and finish times)
• 20 Days Holiday per year + Bank Holiday (increasing with years of service)
• Flexitime
• On site Parking
• Company Events

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.