Connecting Talent to opportunity

Connecting Talent to opportunity

Prison Custody Officer - HMP Five Wells


Job Description:





Salary £27,667.28 per annum (£13.61 per hour) increasing to £29,806.22 per annum (£14.66 per hour) dependent on length of service


Permanent, Full Time – average 39 hours per week, with various shifts, with an opportunity to opt into an average 44 hours per week contract (starting Salary £ £32,991.08)


With access to overtime at enhanced rates and a retention bonus for length of service


Benefits:  Company Pension, 33 days annual leave (inclusive of Bank Holidays), Company Sick Pay and Life Assurance, free on-site parking, staff canteen, free uniform, free onsite gym, PERKS at work scheme with access to High Street Shop discounts, Blue Light Card for extensive discounts, local shopping discounts and extensive training and development.


Be that person who makes a difference every day, the chance to do an extraordinary job


Looking for a secure career? Are you a good communicator? Do you have resilience? A good listener?


We have a number of openings available for Prison Custody Officers. Prison Custody Officers are key to the effective running of our prisons and we are looking for people who can fit naturally into this role. There is no such thing as a ‘typical’ Prison Custody Officer (PCOs).  We encourage applications from individuals from a diverse range of backgrounds, who can demonstrate the integrity, resilience and strong communication skills needed to thrive in this role.  No specific qualifications or relevant experience is required.


The philosophy of our prisons is to rehabilitate prisoners and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe.


The people in your care will have a variety of different needs and it will be your role to ensure those individuals are treated with dignity and respect and helped to find a new way of life whilst maintaining a safe, secure and structured environment.


You will play a key role in providing prisoners with structure and routine, making sure they get to work in the morning within the Prison, are actively engaging in education or work and the prison regime and are secure in their cell in the evening.


If you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us.



Your initial training course (ITC) for a minimum of 10 weeks, where you will receive comprehensive training, which includes Control & Restraint, First Aid, Interpersonal skills and Health & Safety, including a shadowing period working alongside qualified PCOs to gain real on the job experience. As part of your new role with us, you will undertake a Level 3 custodial management qualification. The programme runs in parallel with your ITC and you will be supported through the programme by an experienced Coach, as well as through a mentoring programme and line management support. On completion, you will obtain a recognised Custodial Qualification, which will support your role and career development.


As a PCO you will work a variety of shifts, including weekends, evenings and nights. All shifts are on a rolling pattern and agreed in advance. Any change to shift patterns will be communicated clearly with a minimum of 30 days notice. We are committed to supporting individuals to achieve a positive work life balance and on successful completion of their ITC will consider any Flexible Working Requests.


Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process


G4S CaRS is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.


Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care.


Our team has a real opportunity to make a difference and we encourage people to improve the way we operate and develop new ways of working to improve safety and better support prisoners.   When you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need.  In addition, we have recently launched our Development Pathway, which provides clear career development from Prison Custody Officer through to middle manager, should that also be of interest to you.


Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S, and HMPPS and are exempt from the Rehabilitation of Offenders Act.


You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.