Specialist Advisor (Customer Complaints) needed in Eastbourne

The hourly rate is £12.44ph PAYE

This is a temporary role

The reference number is:                        RQ1122419

The successful candidate will own and pro-actively manage customer complaints, compliments and enquiries, ensuring that responses are in line with policy, statutory and regulatory requirements and supported by technical investigation, leading to early and effective resolution.

They will recover customer relations by negotiating suitable resolutions to complaints with customers, maintaining and enhancing Homes First external reputation with customers, stakeholders and partners and take responsibility for delivering outstanding customer service by responding to and resolving customer complaints and enquiries.

Manage data capture and reporting across a range of key performance measures and work with colleagues to identify, develop and implement service improvements and reduce re-occurrences of complaints.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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