Connecting Talent to opportunity

Connecting Talent to opportunity

Policy, Complaints & Governance Manager


Job Description:

Policy, Complaints & Governance Manager needed in Lewisham.

The hourly rate is £29.21ph PAYE

This is a temporary role

The reference number is:                        RQ1123597

The successful candidate will lead on governance arrangements including 1) maintaining oversight of Key Decision timing and coordination for the directorate 2) ensuring we remain aligned to our Corporate responsibilities, 3) overarching responsibility for managing Complaints and FOIs in line with our statutory and regulatory obligations.

They will be responsible for oversight of complaints and information requests within the Children and Young People Directorate. Responsible for ensuring effective, efficient and harmonised procedures in place for dealing with:

  • Local Government and Social Care Ombudsman contact and/or cases
  • Statutory (Children’s) Complaints
  • CYP complaints and requests for information (including FOI and MP/Mayor/Member enquiries)

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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