Overall Job Purpose
This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. The Quality Analyst is responsible for the overall quality performance of the centre, encouraging simplified and streamlined issue handling within Customer Service operations teams. Successful candidates will be accountable for the achievement of both external and internal quality metrics with a keen eye on efficiency, continuously driving improvement in customer and client satisfaction.
Duties and Responsibilities
Required Qualifications & Experience
What we offer
About Our Client
Great brands entrust their customer service to our Client. We’re global with a long-term perspective, cross customer journey know-how and support Driven by technology, differentiated by experience, powered by people.
Job Types: Full-time, Permanent
Salary: €20,556.00 /year