Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Service Advisor


Job Description:

Customer Services Advisor needed in Macclesfield

The rate is £12.18ph PAYE

This is a temporary role working part time

The reference number is:                       5250684

The successful candidate will resolve a broad range of customer enquiries received via telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.

  • Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible
  • Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests
  • Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities
  • Manage customer complaints, compliments and suggestions in accordance with the council’s procedures

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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  • Job Type

    Contract, Part Time

  • Work Authorisation


  • Industry Sector Customer Services