Customer Resolution & Information Manager needed in Birkenhead

The rate is £23.66ph PAYE

This is a temporary role

The reference number is:                                   RQ1346555

The successful candidate will be responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament.

They will develop reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans and will manage the investigation of complex complaints by independent investigators, assess the quality of investigations and findings and authorise reports for adjudication.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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