Housing Complaints Team Leader needed in London £24.53ph ref 1361432

36 hours per week

04/10/2024 – 28/03/2025

£24.53ph paye or £31.32ph umbrella.

It is imperative that the array of services that we provide to both tenants and leaseholders are of a high quality and resident focussed. A key part of achieving this will be the delivery of a complaints process that encourages tenants and leaseholders to tell us what they feel we are doing wrong so that we can try to put it right and improve services. With this in mind, we are seeking to recruit a Team Leader for our Complaints team, which coordinates complaint handling across the whole of Housing Services and is responsible for driving performance and improvement.

In this role, you will be responsible for:

- Ensuring that all incoming complaints and Member/Mayoral enquiries are swiftly allocated to the right people in the right service areas so that the issue can be investigated as quickly as possible.

- Ensuring that our Senior Complaints Officers make phone calls to the resident at the start of the process and keep them updated on the progress of their case.

- Monitoring the progress of complaint and enquiry investigations so that service standard deadlines are met and ensuring that effective records are kept on the complaints system.

- Preparing regular and high quality complaints performance reports for Housing Services management teams."

 If you are interested in the role, please email your CV to [email protected]  quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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